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Company Cases about Customized Industrial Automatic Assembly Machine Procurement Case with Australian Client

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Customized Industrial Automatic Assembly Machine Procurement Case with Australian Client

2026-01-15

In international trade cooperation, accurately matching customers' customized needs and quickly responding to communication demands are the core of establishing cooperative trust. This docking for mechanical equipment procurement with an Australian customer has effectively promoted the rapid finalization of cooperation intention through efficient customized solution response.

I. Customer Background and Core Needs

On the morning of 2026.1.14, an Australian customer visited the company to discuss procurement matters (customer company information to be completed in the subsequent signing stage). Through on-site communication, it was learned that the customer plans to purchase 6 industrial-grade automatic assembly machines for the production line upgrading of its local factory. For 3 of the machines, the customer put forward clear customized requirements based on their own production scenarios:

It is necessary to add an adjustable protective baffle to the machine operation platform to prevent parts from splashing during production and improve operational safety;

At the same time, the customer clearly stated that the core performance parameters of the equipment must comply with Australian industrial safety standards, and hoped to understand key information such as the feasibility, cycle and additional costs of the customized plan.

II. Our Solutions and Response Actions

In response to the customer's procurement needs and customized demands, our company organized technical personnel to conduct in-depth docking with the customer on site, gave a clear response quickly, and formulated targeted solutions:

Explanation of cost and cycle: On site, it was calculated and informed to the customer that the 3 customized machines only need to increase a small amount of customized accessory costs on the basis of standard models, and the overall purchase price increase is controlled within 8%; In terms of production cycle, the production of standard models takes 15 days, and the customization part only needs an additional 3 days. The overall production can be completed within 20 days, meeting the customer's production line upgrading schedule;
Subsequent service guarantee: Commit to complete the full-process performance test and customized function debugging before the equipment leaves the factory, and provide a test report that meets Australian industrial safety standards; At the same time, an English operation manual and video tutorial will be provided, and remote technical guidance services can be provided subsequently to ensure the smooth installation and commissioning of the equipment.

III. Cooperation Progress and Customer Feedback

Our efficient and professional response attitude and detailed solutions have been highly recognized by the customer. The customer stated on site that there are no objections to the customized plan, cost and cycle, and will complete the internal approval process as soon as possible and issue a formal purchase order.

At present, our company has completed the finalization of the technical plan for the customized model, and the production department has reserved the production schedule. Production can be started immediately after the customer's order is issued to ensure delivery within the agreed cycle.

IV. Case Summary

The core of this docking with the Australian customer lies in eliminating the customer's concerns about customized cooperation and promoting the rapid progress of cooperation intention through "rapid response + professional solutions + transparent communication". In the future, our company will continue to focus on customer needs, and rely on flexible customization capabilities and perfect service guarantees to provide highly adaptable mechanical equipment and solutions for global customers.

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Company Cases about Customized Industrial Automatic Assembly Machine Procurement Case with Australian Client

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Cases

News

Cases

Customized Industrial Automatic Assembly Machine Procurement Case with Australian Client

I. Customer Background and Core Needs

II. Our Solutions and Response Actions

III. Cooperation Progress and Customer Feedback

IV. Case Summary